Privacy Policy

Welcome to Desi Junction Films ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit desijunctionfilms.website or engage our digital marketing and production services. Please read this carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

1.1 Information You Provide Directly

• Name, email address, phone number and company details submitted via contact or enquiry forms
• Billing and payment information when you purchase our services
• Communications you send us including emails, WhatsApp messages and support requests
• Account credentials if you create a client portal account with us
• Information shared during onboarding calls, strategy sessions and consultations

1.2 Information Collected Automatically

• Log data: IP address, browser type, referring URL, pages visited, time and date of visit
• Device information: hardware model, operating system, unique device identifiers
• Cookie and tracking data (see our Cookie Policy for full details)
• Usage data about how you interact with our website
• General location data based on IP address

1.3 Information from Third Parties

• Data from advertising platforms (Google, Meta/Facebook) when managing your campaigns
• Analytics data from Google Analytics 4 and similar tools
• Business information from publicly available sources to verify client details

2. How We Use Your Information

• To provide, operate and improve our digital marketing and production services
• To process transactions and send confirmations, invoices and receipts
• To respond to your enquiries, comments and service requests
• To send marketing communications where you have opted in (email newsletters, etc.)
• To send important service and policy update notifications
• To monitor and analyse trends and activities on our website for improvement
• To detect, prevent and address fraud, security issues and technical problems
• To comply with our legal obligations under applicable Indian and international laws
• To manage your advertising accounts on platforms such as Google Ads and Meta Ads

3. Legal Basis for Processing

We process personal data under the following legal bases: (a) Contract Performance — processing necessary to provide our services; (b) Legitimate Interests — improving our services and preventing fraud; (c) Consent — for marketing communications and optional tracking; (d) Legal Obligation — compliance with applicable laws including the Information Technology Act 2000 and Digital Personal Data Protection Act 2023 (India).

4. How We Share Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: Vendors who support our operations (payment processors, CRM, email platforms) under strict data processing agreements
• Advertising Platforms: Google, Meta and other platforms as required to deliver your contracted services
• Business Transfers: In connection with a merger, acquisition or sale of assets
• Legal Requirements: When required by Indian law, court order or government authority
• With Your Consent: Only when you have explicitly authorised the sharing

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected and to satisfy legal, accounting or reporting requirements. Active client data is retained for the duration of the relationship plus 5 years. Enquiry data from non-clients is retained for 2 years.

6. Data Security

We implement appropriate technical and organisational security measures including SSL/TLS encryption, access controls, regular security audits and staff training. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Under applicable law (including India's DPDP Act 2023), you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to erasure")
• Restriction: Request restriction of processing in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing for direct marketing purposes
• Withdraw Consent: Withdraw consent at any time where processing is consent-based

To exercise any right, contact us at privacy@desijunctionfilms.website. We respond within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies. For detailed information and your choices, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites and we are not responsible for their privacy practices.

10. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If we discover we have inadvertently done so, we will promptly delete it.

11. Cross-Border Data Transfers

We are headquartered in India and operate globally. If you are located outside India, your data may be transferred to and processed in India. We ensure appropriate safeguards for such transfers in compliance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and, where appropriate, by email. Your continued use of our services after the effective date constitutes acceptance.

13. Contact Us

• Email: privacy@desijunctionfilms.website
• Address: Desi Junction Films, Film City Complex, Goregaon East, Mumbai 400065
• Phone: +91 98765 43210